cosino Frequently Asked Questions

cosino requires a valid Philippine government-issued ID for KYC verification. Accepted documents include your PhilSys National ID, UMID card, passport, driver's licence, or SSS ID. You will also need to submit a clear photo or scan of the ID alongside a selfie holding the document. KYC is mandatory before your first withdrawal and is required by PAGCOR licensing regulations. Verification typically completes within 24 to 48 hours on business days.

Go to the cosino Login page and click the "Forgot Password" link below the login fields. Enter the email address registered to your cosino account. You will receive a password reset link within a few minutes — check your spam or promotions folder if it does not appear in your inbox. Click the link, set a new strong password, and log back in. If you no longer have access to your registered email, contact support at [email protected].

No. cosino operates a strict one-account-per-player policy. Opening multiple accounts is a violation of the cosino Terms and Conditions and may result in suspension or permanent closure of all associated accounts, forfeiture of any bonus balances, and reporting to PAGCOR. If you believe a duplicate account was created by mistake, contact cosino support immediately to resolve it before any action is taken.

You can request a permanent account closure by logging into your cosino account, going to Account Settings, and selecting the account closure option. Alternatively, email [email protected] from your registered email address with the subject line "Account Closure Request." Any remaining balance will be processed as a final withdrawal to your verified payment method before the account is closed. Note that account closure is different from self-exclusion — if gambling is the reason, consider using cosino's self-exclusion tool instead.

GCash deposits on cosino are processed in real time — funds appear in your cosino balance almost instantly after the transaction is confirmed on the GCash app. There is no manual review required for standard GCash deposits. Simply select GCash from the Deposits page, enter your desired amount, and complete the payment via the GCash QR or redirect. If a deposit does not reflect within 5 minutes, take a screenshot of your GCash transaction receipt and contact support.

The minimum deposit on cosino is ₱100 for GCash and Maya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit set by cosino by default, although your GCash or bank account may have its own transaction limits. If you have set a voluntary deposit limit on your cosino account, that cap will apply regardless of the payment method used.

Withdrawal processing times on cosino depend on your chosen method. GCash and Maya withdrawals are typically processed within 1 to 3 hours during business hours. Bank transfers (BPI, BDO, Metrobank via InstaPay or PESONet) take 1 to 3 business days. Your first withdrawal may take slightly longer if KYC verification is still pending. cosino does not charge withdrawal fees — any applicable charges are assessed by your bank or e-wallet provider.

cosino does not charge any processing fees on deposits or withdrawals from its side. However, your bank, GCash, or Maya account may apply their own transfer fees depending on the transaction type. For example, some banks charge a small fee for outbound InstaPay transfers. We recommend checking with your payment provider for their current fee structure. All amounts displayed in your cosino withdrawal summary reflect exactly what cosino sends to your payment account.

A withdrawal on cosino may be placed on hold for several reasons: your KYC verification is incomplete, you have an active bonus with remaining wagering requirements, the withdrawal account name does not match your registered cosino account name, or the transaction triggered a routine security review. If your withdrawal is delayed beyond the stated processing window, log in to your cosino account and check for any pending verification prompts, or contact support at [email protected] with your transaction reference number.

RTP (Return to Player) is the percentage of total wagered money a slot pays back over a large number of spins. For example, a slot with a 96% RTP returns ₱96 for every ₱100 wagered on average — the remaining 4% is the house edge. cosino lists the RTP for each slot in the game info panel. Most titles on cosino range from 94% to 97% RTP. Remember that RTP is calculated over millions of spins and does not guarantee results in any individual session.

Aviator is a real-time multiplier game where a plane takes off and a cash-out multiplier climbs from 1x upward. Your job is to cash out before the plane flies away — if you don't cash out in time, you lose your bet. You can place two simultaneous bets per round on cosino's Aviator, each with its own independent cash-out. The game uses a provably fair algorithm, meaning every crash point is verifiable. Aviator rounds typically last 10 to 30 seconds, making it one of the fastest-paced games on cosino.

Yes. cosino's sports betting section covers PBA Philippine Basketball Association games, including the Commissioner's Cup, Philippine Cup, and Governors' Cup. You can bet on game winners, point spreads, totals (over/under), and player props. NBA games, UFC events, and boxing cards are also available. All sports bets are placed in Philippine Peso (₱). Live in-play betting is available for select PBA matches, giving you the option to wager as the action unfolds on the court.

cosino is a PAGCOR-regulated platform, which means all games must meet the fairness and technical standards set by the Philippine Amusement and Gaming Corporation. RNG (Random Number Generator) based games — including slots, video poker, and bingo — are tested and certified by accredited independent testing laboratories. Live casino games are streamed from licensed studios with real dealers in real time. cosino does not alter game outcomes in any way. You can view the RTP and game certification details in each game's information panel.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount before the resulting winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in eligible bets before you can withdraw. Not all games contribute equally — slots typically count 100% while table games may contribute less. Always check the specific bonus terms on cosino before opting in.

cosino runs periodic free spins promotions tied to new slot game launches and seasonal events. These are typically awarded as part of a deposit match offer or as a standalone promotion for existing players. No-deposit bonuses are occasionally offered as special limited-time promotions for newly registered players. Check the cosino promotions page regularly and opt in to cosino email or SMS notifications to be the first to know when new free spins offers go live for Filipino players.

Yes. cosino has a loyalty programme that rewards players for consistent activity on the platform. As you play slots, live casino, bingo, and sports betting, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or other rewards. Higher-tier VIP players at cosino receive benefits such as personalised account management, faster withdrawal processing, higher limits, and exclusive reload bonuses. Full details of the loyalty tier structure are available inside your cosino account under the Rewards section.

No — bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. If you attempt a withdrawal while a bonus is still active, cosino will give you the option to forfeit the bonus and withdraw your real-money balance only. Forfeiting a bonus removes the bonus funds and any associated bonus winnings from your account. Your real-money deposits and real-money winnings are never affected by bonus wagering requirements and remain withdrawable at any time.

The minimum age to register and play on cosino is 21 years old, as required by Philippine law and PAGCOR regulations. cosino enforces this strictly through ID verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended, funds withheld, and the matter referred to PAGCOR compliance. Parents and guardians are urged to keep cosino login credentials private and use device parental controls to prevent underage access.

Log in to your cosino account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, loss limits, wagering limits, and session time limits — all in Philippine Peso (₱). Decreasing any limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day waiting period as a safeguard. These tools are free, voluntary, and available to all cosino players at any time without needing to contact support.

Self-exclusion on cosino suspends your account for a period you choose: 6 months, 1 year, 3 years, or permanently. During exclusion, you cannot log in, deposit, or bet. cosino will also suppress all marketing communications to your email and mobile number for the duration. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, verify via OTP, and confirm. If you cannot log in, email [email protected] and the responsible gaming team will process the exclusion after identity verification. Self-exclusion is irreversible for the selected duration.

Yes. cosino uses industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and cosino servers. Payment information is processed through PCI-compliant payment gateways — cosino does not store your full GCash PIN, bank account passwords, or card numbers on its servers. Personal data is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how cosino collects and uses your information, refer to the cosino Privacy Policy.